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Secret ServiceSM provides Sevier County, Tennessee and surrounding area businesses with anonymous customer service surveys for the purpose of observing and reporting the level of service offered.  Surveys are customized to your needs and can include:
- Telephone Surveys
- Email Questionnaires
- On-Site Service Critiques
- Property Inspections
- Comment Card Compilation
- Employee or Customer Exit Surveys
- Web Site Surveys
Secret ServiceSM will engage "mystery shoppers," or anonymous evaluators, to pose as ordinary customers
using or seeking to use your services. We will then provide an honest and unbiased evaluation based on customized, objective
and subjective questions. Reports provided will be a true reflection of factual information and a fresh perspective on the quality of your customer
service, and they will help to pinpoint areas of service that need improvement in order to boost customer satisfaction and customer loyalty.
Since there are numerous competitors for your customers, your success will
largely depend on the standard of customer service you reliably provide. Be assured through consistent monitoring that your staff is offering the highest
level of customer service and maintain your competitive edge. A mystery-shopping program is a positive reinforcement for your staff to be vigilant
when they are recognized and rewarded for their customer service excellence.
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